At XI.SZN, we’re committed to bringing you high-quality football shirts at unbeatable value. Since our products are shipped directly from our supplier overseas, we currently do not offer refunds for change of mind or incorrect orders once they are placed.

However, we understand issues can sometimes arise, and we’re here to help. Here's how we handle those cases:

✅ What We’ll Do

If your item:

• Arrives damaged, defective, or significantly different from the product description,

• Or if your order is lost in transit after the estimated delivery window,

Then you may be eligible for:

• A store credit to use on your next purchase, or

• A partial refund, and you keep the item.

❌ What We Don’t Cover

• Buyer’s remorse or accidental purchases

• Minor size discrepancies (please refer to the size chart)

• Delays caused by customs or shipping carriers

📩 How to Request Support

Contact us within 7 days of delivery at xiszn@outlook.com with:

• Your order number

• A clear photo/video of the item

• A brief explanation of the issue

Our team will review your request and respond within 2–3 business days.